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Resident Experience Support Manager in Lincoln, Halifax, Sheffield, Skegness, at Four Seasons Health Care

Date Posted: 6/4/2019

Job Snapshot

Job Description


Job Reference ID:
LEE/RELG/051430

Location: Lincoln, Lincolnshire, UK

Weekly Hours: permanent
Salary: 45000

Posting Expiry Date: 06/07/2019


Post holders are likely to be routinely responsible for managing one of our care or nursing homes for several weeks when there are vacancies. This role is responsible for supporting on various operational challenges, this could be interim management of a home, or support of home managers on any quality issues or for example in designing staffing models for a home. It is a true generalist role whereby responsibility for clinical, operational, quality and training projects can be undertaken seamlessly.

This role is designed to support a cultural change. Identifying problems and solutions in homes is not always managed and implemented by the same people. This often leads to significant gaps when engaging on change activities. The priority now is to find quick and effective solutions that can be managed and delivered through the same team of people, working within operations.

This post will sit alongside other Resident Experience Support Managers and Resident Experience Care Specialists. It is expected that this group of people work collaboratively to deliver service improvement and key strategic priorities.

Job Requirements

Our Resident Experience Support Manager will have experience of multi-site programme management, along with experience of the care sector although those with wider skills may be considered on a case by case basis.

You must be numerate and literate as reporting to a variety of stakeholders is an essential part of the role.

You will be familiar with modern business IT and a knowledge of Datix would also be useful.

Four Seasons Health Care provide a variety of competitive benefits, including a generous holiday allowance, a bespoke development programme, childcare vouchers and an employee discount scheme.