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Resident Experience Support Manager (Registered Nurse) in Cardiff, Taunton, Pontypridd at Four Seasons Health Care

Date Posted: 4/11/2019

Job Snapshot

Job Description

Job Reference ID:

Home Name: Support Office - Scotland, Wales and England West
Location: Cardiff, South Glamorgan, UK

Weekly Hours: Perm
Salary: 50,000

Posting Expiry Date: 12/05/2019


Four Seasons Health Care is enhancing its current operational structure by introducing a generalist operational lead to sit within a new regional Resident Experience team.

Post holders are likely to be routinely responsible for managing one of our care or nursing homes for several weeks when there are vacancies.

This role is responsible for supporting on various operational challenges, this could be interim management of a home, or support of home managers on any quality issues or for example in designing staffing models for a home. It is a true generalist role whereby responsibility for clinical, operational, quality and training projects can be undertaken seamlessly.

This role is designed to support a cultural change. Identifying problems and solutions in homes is not always managed and implemented by the same people. This often leads to significant gaps when engaging on change activities. The priority now is to find quick and effective solutions that can be managed and delivered through the same team of people, working within operations.

This post will sit alongside other Resident Experience Support Managers and Resident Experience Care Specialists. It is expected that this group of people work collaboratively to deliver service improvement and key strategic priorities.


Job Requirements

Our Resident Experience Support Manager will be a registered Nurse and have experience of multi-Site programme management, along with experience of the care sector although those with wider skills may be considered on a case by case basis.

You must have strong numerate and literate skills, as reporting to a variety of stakeholders is an essential part of the role.

You will be familiar with modern business IT and a knowledge of Datix would also be useful.

The post holder will be expected to work flexibly across the region.

Four Seasons Health Care provide a variety of competitive benefits including;

  • A salary of £50,000 p.a.
  • Generous holiday allowance
  • A bespoke development programme
  • childcare vouchers and an employee discount scheme.

If you have previous home manager experience and a registered nurse, please apply to this fantastic opportunity to join the Four Seasons Resident Experience / Quality team