Resident Experience Care Specialist in North East, Sunderland, Newcastle at Four Seasons Health Care

Date Posted: 10/16/2019

Job Snapshot

Job Description

Job Reference ID:

Location: Newcastle upon Tyne, Tyne and Wear, UK

Weekly Hours: Perm
Salary: 41000

Posting Expiry Date: 17/10/2019

Four Seasons Health Care is enhancing its current operational structure by integrating a Resident Experience Team in the North-East region.
Individuals with experience of the care sector are invited to apply to enhance our team supporting on various operational challenges.

This could be working in homes with home managers and clinical teams, to fix issues to improve the standards of care, providing face to face training, or ongoing monitoring of quality of service. The successful candidate will have a nursing qualification and ideally experience within a care home 

The post holders will be expected to build relationships across a network of homes in a sub region, undertaking quality improvement and support visits.

The post holder will be expected to work flexibly travelling to homes across the North-East region to make best use of their skills and experience. Whilst being an expert in one of more areas of care delivery, the post holder will be expected to support all areas of operations working as a team with specialist and generalist colleagues.

Job Requirements

Our resident experience team will work collaboratively with operational staff across the region to deliver service improvement and key strategic priorities. The roles are designed to support a cultural shift to ensure engagement in change activities and will be supporting specific projects. The team will be developing our arrangements to identify problems and solutions in homes.

You should be familiar with the requirements of health and social care regulators and with quality improvement processes. Note that communication with a variety of stakeholders is an essential part of the role. Candidates will be expected to have good competence with modern business IT, be able to develop reports, and understand performance management. Knowledge of incident reporting and investigation systems would also be useful.

Four Seasons Health Care provides a variety of competitive benefits, holiday allowance, childcare vouchers and an employee discount scheme.

If you have the skills to succeed in this role and are committed to the provision of quality care please click on Apply now.