Resident Experience Care Specialist in Belfast at Four Seasons Careers

Date Posted: 2/1/2018

Job Snapshot

  • Employee Type:
    Permanent
  • Location:
    Belfast
  • Job Type:
    Care
  • Experience:
    0
  • Date Posted:
    2/1/2018

Job Description


Job Reference ID:
CMN/000/044983

Home Name: Support Office - Northern Ireland
Location: Belfast, Antrim, UK

Weekly Hours: Full Time - Travel throughout NI & UK is essential
Salary: Not Specified


 
Four Seasons Health Care is enhancing its current operational structure by this role is designed to support a cultural change. Identifying problems and solutions in homes is not always managed and implemented by the same people. This often leads to significant gaps when engaging on change activities. The priority now is to find quick and effective solutions that can be managed and delivered through the same team of people, working within operations.
This role is responsible for supporting on various operational challenges, this could be working with HMs and clinical teams to fix compliance issues or providing face to face/ telephone advice. The incumbent will be expected to build relationships across a network of homes and operate a schedule of quality improvement and support visits. Whilst being an expert on one of more areas of care delivery, the incumbent will have seek to support all areas of operations and engage colleagues with complementary expertise/ generalists as necessary.

This role is responsible for supporting on various operational challenges, this could be working with HMs and clinical teams to fix compliance issues or providing face to face/ telephone advice. The incumbent will be expected to build relationships across a network of homes and operate a schedule of quality improvement and support visits. Whilst being an expert on one of more areas of care delivery, the incumbent will have seek to support all areas of operations and engage colleagues with complementary expertise/ generalists as necessary.

This post will sit alongside other Resident Experience Leads. It is expected that all Resident Experience Leads work collaboratively to deliver service improvement and key strategic priorities, introducing a specialist operational lead to sit within a new regional Resident Experience team.
 

Job Requirements

1. Clinical and Professional, Team building & Culture
•Promote a culture of dignity and respect for residents, relatives and staff
•Support nurses with training to meet the requirements of revalidation as directed by Resident Experience Regional Manager
•Support Home Managers with experience focussed learning

2. Risk Management and Issue Resolution
•Support the activity needed to fix issues impacting residents’ experience, helping to resolve issues in Homes
•Provide effective support to homes with compliance / safeguarding issues and to extend support until there is confidence that the home has recovered
•To perform audits as directed by the Resident Experience Regional Manager

3. Analytical & Project Management support
•To act on quality metrics and incident reports to deliver improvement actions within homes
•Promote good practice and positive clinical/ quality outcomes and share findings to improve resident experience and support contract reviews.
•Take responsibility for delivering projects. Examples might be designing a new pathway of care, creating a policy or leading improvement projects.
•Support Home Managers and their teams to identify and resolve service risks, working with the teams to find and fix issues
•To support homes in recovery to embed improvements and practices
•To work with Nurses and other specialist care deliverers to minimise risk, resolve issues and ensure high levels of competence

Person Specification
Qualifications/Professional Development
•Possession of degree or equivalent experience
•Relevant professional nursing qualification (RN NMC Live Pin)
•Evidence of specialist relevant professional qualification
•Evidence of continuous professional and personal development

Knowledge & Experience
•Knowledge of Health and Social Care sectors and regulatory frameworks
•Previous multi-site experience
•Demonstrable track record of achievement in quality and patient/ resident/ service user safety arena and general clinical services
•Experience of effective partnership and working with internal and external stakeholders
•Experience in the management of regional projects (Desirable)

Full job description available on request