Care Services - Support Manager in Nationwide at Four Seasons Careers

Date Posted: 2/23/2018

Job Snapshot

Job Description

Job Reference ID:

Home Name: Head Office – Wilmslow
Location: Wilmslow, Cheshire, UK

Weekly Hours: 40
Salary: 50000


Four Seasons Health Care is enhancing its quality improvement agenda by introducing a Care Services Support Team which consists of a Support Manager, 2 Clinical Leads, CHAP, Senior Care Assistant and an Administrator who will assist homes to improve and sustain standards of care and assist colleagues in providing a special resident experience.

This role is designed to lead a team to support a home in their quest for quality, ensuring that improvements in care are realised and sustainable. The SM will lead a Care Services Support Team to work alongside operational teams to support rapid change, identifying issues and implementing solutions to promote the safety of our residents, coach the home care team to enable them to provide a high standard of care and gain the confidence of our regulators and commissioners.

This role is responsible for providing support with various operational challenges, this could be interim management of a home, designing staffing models for a home, liaising with regulators, ultimately organising the production and gathering of evidence to demonstrate that a home is modelling best practice care and that the residents have a special experience.

The post holder will be expected to work flexibly across the Four Season Health Care portfolio providing support in homes throughout the United Kingdom for several weeks at a time.


Job Requirements

1. Clinical and Professional, Team building & Culture

  • Demonstrate the FSHC values at all times

  • Promote a culture of dignity and respect for residents, relatives nd colleagues

  • To be responsible for the health, safety and welfare of yourself and others whilst at work, including colleagues, residents and visitors to the home and alerting the officers responsible to any hazards or potential risks

  • Provide independent support for recruitment activity

  • Support colleagues with any required training

  • Lead a home to improved or sustained regulator ratings

 2. Risk Management and Issue Resolution

  • Support the activity needed to fix issues impacting residents’ experience, helping to resolve issues in Homes

  • Provide interim leadership and management for homes without a Home Manager

  • Support colleagues to share and develop best practice using available tools including the Intranet, SOAR and QoL

  • Provide effective support to homes with compliance / safeguarding issues and to extend support until there is confidence that the home has recovered

  • To perform audits as directed by the Head of Care Improvement

3. Analytical & Project Management support

  • To act on quality metrics and incident reports to deliver improvement actions within homes  

  • Promote good practice and positive clinical/ quality outcomes and share findings to improve resident experience and support contract reviews.

  • Take responsibility for delivering projects. Examples might be designing a new pathway of care, creating a policy or leading improvement projects.

  • Support continual improvement of the QoL system, including TRaCA development, survey design and effective usage

  • Coach Home Managers and their teams to identify and resolve service risks, working with the teams to find and fix issues

  • To support homes in recovery to embed improvements and practices

  • To work with Nurses and other specialist care deliverers to minimise risk, resolve issues and ensure high levels of competence

4. Staff Training, consultancy and Support

  • To ensure in-house development programmes including CHAPs, Care Certificate and Preceptorships are maintained professionally and deliver the intended outcomes

  • Facilitate / provide the services of a 'call a friend' accessible by local care deliverers/ Home managers

  • Provide support and arrange formal training where necessary.  

  • To serve as a role model for in-home teams, demonstrating the FSHC values

  • To act as a beacon for areas of expertise such as Dementia, Activities, Medication, rostering etc.

  • To work within a home to model best practice

  • To support the induction of new colleagues

5. Management Services

  • To provide temporary management support to homes.