About Us

Four Seasons Health Care has over 260 care homes across the UK with 17,000 colleagues providing care and support for 16,000 residents.

Our homes offer a range of care services, such as residential and nursing care, dementia care, respite and intermediate care, and rehabilitation. Our compassionate teams support care home residents and their families through every stage, from help with everyday living to nursing and end of life care.

Our Vision and Values

Our vision and values guide the words, actions and choices of our people; are demonstrated in the residents experience of the care we deliver and the environment we work in; and drive the performance and culture of our company.


Our Vision

To improve the lives of our residents and the communities we serve by consistently delivering special resident experiences and to be the best place to work in the care sector.


Our Values

We know what we do is important so we work together to bring a little joy to everyday experiences, whilst striving to always be:

  • Respectful

    Respectful

    We treat residents and others as we want to be treated, with courtesy and dignity; showing respect in the way we communicate; involving and including people, respecting differences sensitively and professionally.

  • Trusted

    Trusted

    We have a culture of trust. We open our doors, as we are proud of the special experiences we provide to residents. We act with integrity in everything we do.

  • Caring

    Caring

    We demonstrate our caring nature through our words, actions and choices. It is at the forefront of our hearts and minds. We give confidence and belief to others that we care.

  • Making a difference

    Making a difference

    We go the extra mile, to say or do something special. We notice the little details that makes us all unique. We have pride in ourselves for our own personal development.

Listening to Our Colleagues

We believe that helping our residents feel well looked after is about creating a sense of home as well as providing quality care. We also believe that colleagues who are happy in their work help to create happy homes. That’s why we listen to our teams on a daily basis. As well as an open door policy, we have iPads in each home where colleagues can provide feedback which is available immediately to be acted upon. We have a find and fix culture to try to better support our teams to do a good job every day.

This approach helps us to hear and understand the little things that we can fix to make a big difference to an individual’s day.

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Innovation and Improvement

To make sure we continue to lead industry standards, we constantly challenge what we do and ways we can improve. We understand the many demands placed on our care teams and Our Quality of Life Programme is one innovation designed to better support them. It has moved us away from traditional, paper-based audits onto a digital system that uses iPads to support our teams in their delivery of care and it also provides a means of instant feedback for colleagues and customers.

Applying this innovative spirit to all parts of our business means we can deliver special experiences for our residents to make a positive difference to everyone involved with Four Seasons.